HR Support Staff Apprenticeship Programme

Give your staff an excellent foundation for a successful HR career — funded, practical, and focused on core HR support skills.

About

What's Involved

Content

Perfect For

Entry Criteria

Assessments

Output

How Much Is it?

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What is This Programme

HR support professionals play a critical role in helping organisations achieve future objectives, support growth, and deliver long-term outcomes.

HR apprenticeships, including HR Support, strengthen hiring and onboarding and lay the groundwork for developing and rewarding your workforce in line with your HR mission and strategy.

Over 14 months, this programme builds the confidence to provide legally compliant advice, handle day-to-day HR queries, and support HR processes and systems.

Learners finish ready to contribute meaningfully to employee experience and organisational success.

This Programme Aims To:

  • Provide the fundamental abilities and knowledge required to work in a contemporary HR department
  • Impart the abilities and dispositions required to assist employees from hiring to retirement
  • Help learners communicate the company's overarching goals to staff, establish a culture and control behaviour
  • Improve understanding of how to assist managers most effectively

What's Involved?

Expert Training

Highly interactive, contextualised virtual workshops led by an HR expert so learning can be applied immediately with practical models, skills and tools.

Portfolio of Evidence

Workplace evidence (work product, meeting notes, reflective/witness statements, project plans and proposals) forms the basis of EPA discussions and activities.

Coaching Support

Monthly 1:1 coaching to apply skills, troubleshoot challenges, and collect the right evidence for End-Point Assessment.

What You'll Learn?

Module 1

Organisational Context and the HR Function

Explore macro/micro market factors, culture, structures and how HR priorities support business objectives.

Module 2

Working Toward Becoming an HR Professional

Build professional communication, ethics and self-awareness aligned to the CIPD Profession Map.

Module 3

Regulatory Compliance and Managing Employee Data Systems

Apply core UK employment law and data protection to fair, inclusive HR practice and accurate records.

Module 4

Analysing and Using HR Information

Use service standards, KPIs and root-cause analysis to improve HR service delivery.

Module 5

Foundations of Recruitment Support in HR Operations

Support compliant recruitment using ATS, accurate records and clear candidate communication.

Module 6

Stakeholders & HR Challenges: Managing Relationships

Understand stakeholder needs and manage sensitive situations with professional communication.

Module 7

Enhancing HR Service Delivery Through Process Improvement

Map and improve onboarding/induction processes using data and structured problem-solving.

Module 8

Contributing to Change Initiatives and Organisational Improvement

Support compliant, well-communicated change; coach managers and plan tasks/timelines.

Module 9

Deep Dive into the EPA

Understand EPA structure, gateway evidence, strong project characteristics and discussion techniques.

Who is it Perfect For?

New HR Team Members

Those starting out in HR and seeking a strong foundation.

Untrained HR Support Staff

Existing staff needing structured training and certification.

Aspiring HR Employees

People aiming to move into HR from other roles.

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New HR Team Members

Untrained HR Support Staff

Aspiring HR Employees

What is The Entry Criteria?

Learners need to:

  • Be in a relevant role
  • Having exposure to HR Support duties

If English is your second language...

You must be able to understand and articulate yourself to a level that will allow you to benefit from and ultimately pass the End-Point-Assessment of the qualification

Entry Criteria

How is The Programme Assessed?

End Point Assessment (EPA) occurs at the end of the apprenticeship against the occupational standard.

The EPA period is typically 3 months and includes:

A consultative project

A practical HR-focused project addressing a real business issue.

Professional discussion underpinned by a portfolio of workplace development evidence

A structured discussion referencing collected workplace evidence.

What Learners Get Out of It

Level 3 HR Support Staff Apprenticeship Certificate

Nationally recognised Level 3 apprenticeship certificate demonstrating core HR support capabilities.

Benefits

  • Builds solid knowledge of HR processes and compliance requirements
  • Equips staff to support colleagues from hiring through to exit
  • Enhances communication and cultural alignment within the workplace
  • Develops the ability to resolve HR queries with confidence and legal accuracy
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How Much is it?

For SMEs

95% Funded

Co-investment Scheme funds 95% of programme cost for eligible SMEs.

£225 per person

For Larger Organisations

Levy Funded

Fund the full cost through Apprenticeship Levy funds.

£4,500 per person

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Sounds Good?

Whether you’re looking to boost your team’s skills or kickstart your own career, our apprenticeship programmes offer the support and expertise you need to succeed. Get in touch today to discuss how we can help you unlock potential and achieve your goals.

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